Terms & Conditions – The Pool Salt Guys

Terms & Conditions

Business Name: The Pool Salt Guys
Email: sales@thepoolsaltguys.com.au
Phone: 0412 162 248

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website and the products and services provided by The Pool Salt Guys ("we", "us", "our"). By accessing our website, purchasing products, or engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.

2. Services & Products

We provide:

• Pool servicing (ongoing, scheduled, and one-off services)

• Sale of pool chemicals

• Sale of pool salt products

• Sale of pool equipment and accessories

• Online ordering and delivery of pool-related products

All products and services are subject to availability and may be changed or discontinued without notice.

3. Online Orders

When placing an order through our website:

• You confirm that all information provided is accurate and complete.

• All prices are listed in Australian Dollars (AUD) unless stated otherwise.

• We reserve the right to cancel or refuse any order due to stock availability, pricing errors, or suspected misuse.

Ownership of goods passes to you once payment has been received in full and the goods have been delivered.

4. Pool Servicing Terms

• Pool servicing appointments are subject to availability.

• You must provide safe and reasonable access to your pool and equipment at the scheduled service time.

• We reserve the right to reschedule or cancel services due to weather conditions, safety concerns, or circumstances beyond our control.

• Additional charges may apply if unexpected issues, excessive debris, or additional chemicals are required.

5. Pricing & Payment

• Prices may change at any time without notice.

• Payment for online purchases is required at checkout.

• Payment for pool servicing may be required in advance or upon completion of the service.

• Failure to pay may result in cancellation or suspension of services.

6. Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy, available on our website. Pool chemicals and pool salt products are not eligible for return except where required under Australian Consumer Law.

7. Australian Consumer Law

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL). You are entitled to statutory guarantees that cannot be excluded, including guarantees that goods are of acceptable quality and services are provided with due care and skill.

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential loss arising from your use of our website, products, or services.

• Our liability for any claim relating to goods or services supplied is limited to repair, replacement, or refund, at our discretion.

9. Chemical Use & Safety Disclaimer

Pool chemicals and related products must be used strictly in accordance with manufacturer instructions and safety guidelines. We are not responsible for loss, damage, or injury resulting from misuse, improper storage, or incorrect application once products are supplied.

10. Website Use

You agree not to:

• Use the website for unlawful purposes

• Interfere with the operation or security of the website

• Copy, reproduce, or distribute website content without written permission

All content on this website remains the property of The Pool Salt Guys unless otherwise stated.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how personal information is collected and handled.

12. Changes to These Terms

We may update these Terms and Conditions at any time. Updates will take effect once published on our website. Continued use of our website or services indicates acceptance of the revised Terms.

13. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia, and you submit to the exclusive jurisdiction of the courts of Queensland.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: sales@thepoolsaltguys.com.au
Phone: 0412 162 248